Shipping policy

Spring Festival Delays

During 15th of Jan to 28th of Feb there will be major shipping delays due to the spring festivals. Our logistics team has limited manpower during these times so please be advised before placing an order. Shipping will run smoothly on the 28th of February and onwards.

At AD48 our mission is to offer you the best shipping options and routes no matter where you live. We deliver to hundreds of customers everyday, ensuring that we provide the very highest level of responsiveness to you at all times. 

What are your shipping rates?

We offer free delivery internationally no matter where you are. There are some countries which we are unable to ship to so before ordering please let us know so we can look into it.

How long does shipping take?

We will process the order as soon as possible, the average shipping time is:

7-15 days - UK

Other countries could take up to 30 days but it highly depends on where you are located. We have a 60 day money back guarantee meaning that if you have not received your parcel after 60 days then we will process a refund for you or order a replacement from your choosing.

I have ordered more than 1 product but only one arrived? 

This would be the case when one of the products is currently unavailable in the same warehouse therefore you'll receive two parcels. You will receive the parcel shortly after the first one arrives, any issues with logistics please contact us via email. 

Customs

We are not responsible for any custom fees, by purchasing from us you consent to be responsible for any fees upon arrival to designated country.

Thank you for shopping with AD48!